Privacy and Ethical Fundraising
Our Respect for Your Privacy
Collection and Use of Personal Information
St. Joseph's Health Care Foundation collects a limited amount of personal information about its donors, volunteers and potential supporters, including name, title, address, telephone numbers, email address, past donations and other relevant contact information. This information is collected in order to comply with Canada Revenue Agency requirements, to provide donors and potential supporters with information about the Hospital's and Foundation's activities, to provide donors with stewardship information and to promote opportunities where donors and potential supporters may support the Foundation. When donors make contributions:
- We collect method of payment and amount of the contribution.
- We process standard credit card information (card number, card type, and expiration date).
- In the case of memorial and in-honour contributions, a personalized gift card is sent to a designated recipient. Therefore, we will request the name, address, city, province, postal code and telephone number of your designating gift card recipient. Foundation staff may contact you with further communications.
Safe Keeping of Information
We maintain records of all contributions made to the Foundation and interest and affiliation information of donors, volunteers and potential supporters. The Foundation does not sell, trade or otherwise share our contact lists.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we strive to maintain physical, electronic and administrative safeguards to secure the information we collect. All information is accessible only by authorized staff.
If you wish to restrict the use of your contact information, please let us know by one of the following methods:
St. Joseph's Health Care Foundation
c/o Privacy Officer
550 Wellington Road
If You Wish To See or Change Your Information
The Foundation endeavors to maintain up-to-date records. Should you wish to review the information we have for you, change the information or ask us to remove your information from our records (please remember that we may be required, by certain laws, to maintain records for taxation purposes) you may contact us through our Chief Privacy Officer, Michelle Campbell (President) at the address noted above, who will ensure that your request is dealt with in the proper manner.
Donor Complaints and Concerns
Feedback from donors and members of our community is important to us. If you have a question, concern or complaint you would like to share with us, please contact Sue Hardy, Manager, Office of the President, at 519-646-6100 ext. 64562 or email firstname.lastname@example.org. We are pleased to work with you personally to resolve your concerns.
As of 2015, St. Joseph's Health Care Foundation was accredited under Imagine Canada’s Standards Program. With this achievement, we have joined a growing community of charities and nonprofit organizations dedicated to operational excellence.
The Standards Program is a Canada-wide set of shared standards for charities and nonprofits designed to strengthen practices in five fundamental areas: board governance; financial accountability and transparency; fundraising; staff management; and volunteer involvement.
We are committed, both through policy and practice, to ethical fundraising practices and the highest standards of financial accountability. The Foundation is proud to be granted the use of Imagine Canada’s Trustmark.